Shopping FAQs

1.   Do you guarantee the authenticity of your merchandise?

The Runway’s EDGE  completely guarantees the authenticity of every item we sell.  We are committed to selling only authentic designer labels.  We are experts at differentiating the real thing from replica merchandise and we authenticate every item before it is sold on-line or in our store.    We stand behind our merchandise.  We have a brick and mortar store in Cincinnati, Ohio and a very strong following on  Facebook with an excellent reputation for only accepting and selling, authentic, quality designer merchandise.

 2.   What is your return policy?

The Runway’s EDGE guarantees the authenticity of every item we sell.

All of our sales are final.  There are no refunds, returns or exchanges.

3.   What form of payments do you accept?

Our check out process is straight forward and secure.

The Runway’s EDGE uses online secure check out to protect your credit card information.  We accept Visa, MC, Discover, and Paypal.

 4.   How are items shipped?

We want to get your fabulous items to you as quickly and safely as possible.  Items will be shipped within 1-2 business days of receiving payment and are shipped via USPS.  All items will be insured and require delivery confirmation signature so we know it got to you safely.

5.   Will I be charged for shipping?

We charge a flat rate of $11 for US Priority mail on all orders no matter how many items are in your order.  2nd day delivery is $25.  Overnight delivery is $40.

6.   Do you ship outside the United States.

No.  We currently only ship to addresses within the United States.

7.   Do I have to pay sales tax?

There is no sales tax for online shopping, except if the shipment address is in the state of Ohio, where a 7% Sales Tax applies.

 8.   Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed photos of each item that we sell.  We strive to provide images of areas of wear for a pre-owned item.  These are not stock photos of the item.

9.   Do you sell additional merchandise in your Cincinnati store?

Yes we have thousands of additional items in our store that are not listed for sale on our website.  If you are in the Cincinnati area please come in and see us!

10.  Is my information secure?

All credit card transactions are processed through Mercury Payment Systems using full encryption and fully comply with the Payment Card Industry (PCI) Data Security Standards (DSS)

In addition The Runway’s EDGE will not sell or release any information gathered by the site including email.  We highly the value the trust you place in us by shopping with us.

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